FAQS

You Asked, We Answered

ARE YOUR PRODUCTS ECO-FRIENDLY?

Yes, they are! Print-on-demand is a more sustainable approach to fashion production as we customize the product only when a customer has already made an order. There’s no leftover stock and this way we’re producing less waste than traditional apparel manufacturing. 
We use printing equipment that's energy-efficient and saves water in the process.

WHY DOES MY NEW SHIRT SMELL LIKE VINEGAR?

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

WHEN CAN I EXPECT MY ORDER?

Please understand that we do not keep inventory, and we print your product when you order it. Our “fulfillment time” average is 2–7 business days to print the design on a product.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

  • Products being out of stock

  • Shipping related delays like failed delivery attempts, service disruptions

That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. 


Also, orders with multiple products may be shipped separately.

Please allow three weeks for printing and shipping.